Privacy Policy for Operation Canine & Company

Last Updated: April 1, 2026

At Operation Canine & Company, we are committed to protecting the privacy of both our human clients and their canine companions. This policy outlines how we collect, use, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We collect information that helps us provide high-quality pet care and professional services. This includes:

  • Personal Identification: Name, email address, and phone number.

  • Pet Data: Dog’s name, breed, vaccination records, and session/behavioral notes.

  • Technical Data: Information collected automatically through our website host (Squarespace), such as IP addresses and browser cookies.

2. How We Collect Data

  • Website Contact Forms: When you reach out to us, your data is sent to our secure business Gmail account.

  • Service Portals: All bookings, payments, and detailed pet health records are processed and stored through Pet Pocketbook, our third-party management software.

  • Marketing Sign-ups: Email addresses collected for updates are managed via Constant Contact.

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our pet services.

  • Process bookings and payments via Pet Pocketbook.

  • Communicate with you regarding your dog’s progress or scheduled sessions.

  • Send newsletters and promotional updates (you may opt out of these at any time using the "unsubscribe" link).

  • Maintain internal record-keeping for safety and legal compliance.

4. Third-Party Service Providers

To provide the best experience, we share data with the following trusted providers:

  • Pet Pocketbook: For scheduling, invoicing, and pet profile management.

  • Constant Contact: For email marketing and newsletters.

  • Squarespace: Our website hosting platform.

  • Google: For secure email communication.

Note: We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We take the security of your data seriously:

  • Encryption: Our website is secured via Squarespace’s standard SSL (Secure Sockets Layer) encryption.

  • Payment Safety: We do not store credit card information on our own servers; all financial transactions are handled securely by Pet Pocketbook’s integrated processors.

  • Internal Access: Access to pet records and contact info is limited to authorized personnel at Operation Canine & Company.

6. Your Rights and Choices

You have the right to:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Ask us to update or fix inaccurate information.

  • Deletion: Request that we delete your personal data (subject to legal or record-keeping requirements).

  • Opt-Out: Unsubscribe from marketing emails at any time.

7. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

Operation Canine & Company Email: info@operationk9co.com